Refund policy

Last updated: September 23, 2026

We want you to be happy with your Mojeza order. If something isn't right, this policy explains how returns, exchanges and refunds work for orders placed on mojeza.com.

Return window

You can request a return within [30] days of the date your order was delivered.

Eligibility

To be eligible for a return, items must be:

unused, unworn and in the same condition you received them;
in the original packaging, with all accessories, manuals, tags and free gifts included; and
accompanied by your order number or proof of purchase.

Items that can't be returned

Unless they arrive damaged, defective or incorrect, the following items can't be returned:

earrings and other pierced jewelry, for hygiene reasons;
personal-care and beauty products that have been opened or used;
software, digital products and gift cards;
items marked as final sale; and
custom or personalized items.

If a product has different return terms, they will be shown on the product page.

How to start a return

Contact us through our contact form at mojeza.com/pages/contact or email mojezashop@gmail.com with your order number, the item(s) you want to return and the reason.
We'll confirm whether your return is eligible and send you return instructions and the return address. Some items ship from our suppliers and may need to be returned to a different address, so please don't send items back without contacting us first.
Pack the item securely and send it using a trackable shipping method.

Return shipping costs

If the item arrived damaged, defective, incorrect or not as described, Mojeza covers the cost of return shipping. For all other returns, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos or a short video of the issue and packaging. We'll arrange a replacement or refund.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method. Your bank or card provider may take several business days to show the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

Exchanges

The fastest way to get a different size, color or item is to return the item you have and, once the return is accepted, place a new order.

Pre-orders and cancellations

Pre-order and cancellation rules are explained in our Pre-Order Policy (mojeza.com/pages/pre-order-policy) and Order & Cancellation Policy (mojeza.com/pages/order-cancellation-policy).