Frequently Asked Questions

Browse our shop, choose any options such as size or color, and select Add to cart. When you're ready, open your cart, select Check out, enter your shipping and payment details, and place your order.

After you place an order, you'll see an order confirmation page and receive a confirmation email with your order number. If the email doesn't arrive within an hour, check your spam or promotions folder, then contact us.

We can usually change an order's items or shipping address if it hasn't been processed for shipment yet. Contact us as soon as possible with your order number and the change you need. Once an order has shipped, it can't be changed.

Yes, if the order hasn't been processed for shipment. See our Order & Cancellation Policy for details, including how pre-orders are handled.

Mojeza.com currently ships to addresses within the United States.

Orders are usually prepared within [1–3] business days. After shipping, Standard delivery takes an estimated [3–7] business days and Express an estimated [1–3] business days. Standard shipping is $8, free on orders of $70 or more, and Express is $15. Full details are in our Shipping Policy.

Use the tracking link in your shipping confirmation email. You can also visit Track Your Order for help.

Tracking can take 24–48 hours to show movement after a label is created. Updates can also pause while a package is in transit between facilities. If there's no update for several business days, contact us with your order number.

Yes. Items may ship from different locations or suppliers, and pre-order items ship when they become available, so one order can arrive in more than one package.

The payment methods available for your order are shown at checkout, and accepted payment icons are displayed at the bottom of every page. See Payment Information for more.

Yes. Checkout is powered by Shopify and protected with encryption. Mojeza does not see or store your full card details.

Contact us with your order number, the item you'd like to return and the reason. We'll confirm whether it's eligible and send return instructions. Please don't send items back without contacting us first. See our Refund Policy.

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank or card provider may take several business days to show the refund.

No. Some items, such as earrings and other pierced jewelry, personal-care items, opened software and final-sale items, can't be returned unless they arrive damaged or incorrect. Any exceptions are listed in our Refund Policy or on the product page.

Unless a product page clearly states otherwise, products sold on Mojeza are new. If we ever sell an item that is open-box, refurbished or pre-owned, its condition will be clearly stated on the product page.

We describe products accurately and identify brands clearly where they apply. Read Our Promise to learn how we source and describe products.

Warranty coverage depends on the product, manufacturer and supplier. Where a warranty applies, details are shown on the product page. See our Warranty Policy.

A pre-order lets you reserve a product before it's in stock. Pre-order products are clearly labelled and show an estimated shipping or delivery time.

Pre-orders ship once the product is available, based on the estimate shown on the product page. Estimates can change, and we'll email you if there's a significant delay. See our Pre-Order Policy.

In most cases, yes, before the item ships. Details are in our Pre-Order Policy.

Use our contact form or email mojezashop@gmail.com. We aim to reply within [1–2] business days. For order questions, please include your order number.